Always Available to Discuss Your Project

Some more scoop on often-asked-for services is listed below, along with a link to my full resume and a current client list. I would love the opportunity to talk with you about your project and how I might help to make it a success.
 

Technical Writing Services

My primary goal for any project is to empower customers and users with consistent, clear, and usable documentation.

  • Work with subject matter experts and users to document technical information, including business requirements in development projects.

  • Interpret platform capabilities, architectural specifications, regulatory requirements, and security policies for production/operational readiness deliverables to drive business critical cybersecurity initiatives across multiple industries and delivery methodologies (Agile, SCRUM, Waterfall).

  • Develop policies, standards, and procedures in accordance with CobiT, NERC, or NIST control objectives to minimize risk and maximize efficiency.

  • Create Software Development Life Cycle (SDLC) documentation proving testability of requirements and design and, therefore, validating the system's intended use.

  • Plan and conduct usability reviews to ensure excellence in customer experience.

  • Develop standards and style guides to improve and provide consistency.

  • Offer guidance in creating document and Web content and change management solutions and policies.

Biographies, Profiles, Web Copy, and General Writing and Editing Services

My focus on these projects is to write appropriately for the publication. Corporate? Professional? Non-profit? Charity?

  • Learn the brand.

  • Identify the purpose and the audience.

  • Become familiar with the audience. Are they traditional or more relaxed? Younger or older? New or experienced? What is the tone? Is it serious or is there a place for personality or humor?

Resume and Portfolio

Click to see my full resume.

Other Fun Facts

I developed and taught many software-related adult education and corporate classes in Atlanta in the early to mid-nineties. More recently, I created and led a few community Web Publishing and Technical Writing workshops in Indianapolis, before moving to Tucson, Arizona, in 2017. I have a B.S. in Computer Information Systems from Park University.

Client List

  • ADESA, Inc. - Indianapolis, IN

  • Albany International - Atlanta, GA

  • Anthem Insurance - Indianapolis, IN

  • Aptara - Falls Church, VA

  • AT&T – Atlanta, GA

  • Big Brothers Big Sisters of Central Indiana – Indianapolis, IN

  • Blue House Creative / Bessed.com - Cleveland, OH

  • Catholic Community Services - Tucson, AZ

  • Citizens Energy Group - Indianapolis, IN

  • Clarian Health Partners - Indianapolis, IN

  • Clear Channel Outdoor - Chicago, IL

  • Coca-Cola - Atlanta, GA

  • Conseco Services - Indianapolis, IN

  • Cornerstone Controls - Indianapolis, IN

  • Covance - Indianapolis, IN

  • Cummins Engines - Columbus, IN

  • Duke Energy - Indianapolis, IN

  • Eli Lilly – Indianapolis, IN

  • Emera Technologies - Albuquerque, NM

  • Enviro-Care - Chicago, IL

  • ExactTarget - Indianapolis, IN

  • Georgia Power - Atlanta, GA

  • Georgia Pacific - Atlanta, GA

  • Health and Hospital Corporation of Marion County - Indianapolis, IN

  • IBM - Atlanta, GA

  • Indiana Department of Transportation (INDOT) - Indianapolis, IN

  • Indiana Interactive (IN.gov) - Indianapolis, IN

  • Indigo BioSystems - Indianapolis, IN

  • InnoCentive.com - Andover, MA

  • Lilly Accelerators - Indianapolis, IN

  • JEM Sales - Rome, GA

  • Kennesaw University - Kennesaw, GA

  • Merial Limited - Duluth, GA

  • MISO - Indianapolis, IN

  • New Mexico Finance Authority (NMFA) - Santa Fe, NM

  • Photon Engineering - Tucson, AZ

  • ProSolv CardioVascular, a FUJIFILM company - Indianapolis, IN

  • Redemptorist Renewal Center and Desert House of Prayer - Tucson, AZ

  • Roche Diagnostics - Indianapolis, IN

  • Security Innovation - Boston, MA

  • Solution Tree - Bloomington, IN

  • Southern Polytechnic State University - Marietta, GA

  • Stanley Security Solutions - Indianapolis, IN

  • Tech Star Group - Dallas, TX

  • The Town of Fishers - Fishers, IN

  • Toptal - 100% remote company

  • University of Mississippi - Oxford, MS

  • University of Arizona - Tucson, AZ

  • Washington Township Schools (J Everett Light Career Center) - Indianapolis, IN

  • Watt Publishing - Rockford, IL

  • Zartic - Rome, GA