My Resume....
I have worked on technology, training, and corporate writing projects since 1991, with my most recent experience specifically being in technical and regulatory documentation. The bulk of my career has been spent serving in small and large-scale Business Analysis and Developer roles conducting technical and business research and providing written communication related to systems development (user requirements, system design, testing and training).
Over the years, I have also provided a variety of documentation including computer systems validation packages, internal procedures for Sarbanes-Oxley compliance, corporate and adult education training materials, application user manuals, FDA submission documentation for pre-market medical devices and drugs, online help and web content.
CLIENT LIST:
ADESA, Inc. – Indianapolis, IN
Albany International – Atlanta, GA
AT&T – Atlanta, GA
Big Brothers Big Sisters of Central Indiana – Indianapolis, IN
Clarian Health Partners - Indianapolis, IN
Clear Channel Outdoor - Chicago, IL
Coca-Cola - Atlanta, GA
Conseco Services - Indianapolis, IN
Cornerstone Controls - Indianapolis, IN
Duke Energy - Indianapolis, IN
Eli Lilly – Indianapolis, IN
ExactTarget - Indianapolis, IN
Georgia Power - Atlanta, GA
Georgia Pacific - Atlanta, GA
Health and Hospital Corporation of Marion County - Indianapolis, IN
IBM - Atlanta, GA
Indigo BioSystems - Indianapolis, IN
InnoCentive.com - Andover, MA
Lilly Accelerators - Indianapolis, IN
JEM Sales - Rome, GA
Kennesaw University - Kennesaw, GA
Roche Diagnostics - Indianapolis, IN
Safis Solutions - Indianapolis, IN
Southern Polytechnic University - Marietta, GA
University of Mississippi - Oxford, MS
Washington Township Schools (J Everett Light Career Center) - Indianapolis, IN
Zartic - Rome, GA
EDUCATION:
Bachelor of Science: Computer Information Systems major, Management minor, Park University, Parkville, MO, July 2002, Summa Cum Laude.
EMPLOYMENT HISTORY:
October 2002 - Present:
Senior Technical Writer, Indianapolis, IN
- Create and manage documentation for regulated and non-regulated organizations, including project recommendations and project plans, templates, style guides, glossaries, reference and training manuals, policy documents, procedural documents (SOPs), Document Management Guidelines, and Master Document Indices.
- Interview technical and business experts to gather accurate, complete and useable information.
- Develop systems engineering documentation including user requirements, design, and test planning and execution documents.
- Create documents outside the life cycle (SDLC) including SOPs, OSIs, security plans, equipment inventories, disaster recovery plans and risk assessments.
- Develop, organize and publish content for client Websites using HTML, XML, and CSS.
- Organize and use content management applications, such as Rational ClearCase, Microsoft SharePoint, and Documentum.
- Have researched and applied FDA procedures and policies to ensure successful pre-market approval submission packages.
- Have developed regulatory FDA submission documents to obtain market approval for start-up medical device and drug companies.
- Have documented Quality Control Self Assessment sessions with healthcare teams to provide business process information to management for internal and Sarbanes-Oxley (SOX) audit, compliance and risk mitigation evaluation.
2002: Sacred Heart League, Walls, MS
Senior Systems Analyst
- Analyzed technical architecture and process flows in various work areas.
- Developed system design documentation in Unified Modeling Language (UML) and Visio.
- Developed end-user reporting application in Crystal Reports and created training documentation (HTML) to support the application.
2000-2002: Worldcom, Memphis TN
Applications Developer
- Designed, developed, and tested Oracle interfaces in support of web-based electronic commerce initiative.
- Created design documentation, user requirements, test plans and scripts, and online help content.
1999-2000: Christian Brothers University, Memphis, TN
Report Writer
- Defined, developed, and tested relational database reporting applications in Microsoft Access.
- Provided training documentation and conducted training sessions as needed to support reporting application.
- Maintained IT departmental web content related to Banner (HR reporting) software.
1994-1999: Zartic, Inc., Rome, GA
Business Analyst
- Provided management with analytical reporting using AS400 and Microsoft Access.
- Wrote documentation and training materials for staff on relational database theory and applications, query and view development, and report preparation.
- Developed, published, and managed Zartic's corporate website and its subsidiary, JEM Sales, Inc.
- Implemented quarterly corporate newsletter.
- Wrote IT equipment purchase proposals to management.
1988-1993: Consultant, Atlanta, GA
Corporate Trainer
- Provided PC application training and developed course materials for organizations such as AT&T, Georgia Power, Georgia Pacific, Coca-Cola, BellSouth, IBM, Anheuser Busch, Worldspan, and Dow Corning.
- Conducted PC application adult education courses for The Southern College of Technology (now Southern Polytechnic University) and Kennesaw University.
SERVICE:
- Big Brothers/Big Sisters Volunteer, Indianapolis, IN 2002 – 2007.
- Salvation Army Volunteer, Indianapolis, IN 2003 – Present.
- IndyReads Volunteer, Indianapolis, IN 2004 - 2005.
- Writers Center of Indiana Member, Indianapolis, IN 2002 – Present.
REFERENCES: Available upon request.
Karen Rutherford
Indianapolis, IN
PHONE: (317) 410-3599
E-mail: kmr@karenrutherford.com